Moderation Date

2012-03-01 (yyyy-mm-dd)

Post Date

2012-03-01 00:00:00 (yyyy-mm-dd)

Job Title

Desktop Support Engineer [Tier-1 & 2, Voice]

Company

Agnosco IT Services Pvt Ltd

Work Type

IT Professional

Industry

Information Technology

Job Code

100

Job Mode

Permanent

Vacancies

6

Gender ( Male / Female )

YES/ NO

Age

18 - 35 Years

Experience

0 - 2 Years

Skills

MS Operating System Knowledge, TCP/IP, DNS, DHCP, Wireless, Microsoft Security Essentials, Microsoft Office, Adobe Acrobat Reader, Outlook, Desktops, Printers, Switches & Routers, • Excellent Communication Skills

Career Level

Executive - Non-Managerial

Salary Offered

INR 180000 to 410000 [ Annual Salary]

Designation: Desktop Support Engineer [Tier-2]
Department: Operations
Industry: IT/ITES/BPO
Reports To: IT Head
Age: Not Applicable
Experience: 2 Year
Status of Job: Full Time
General Role: Technical Support for Desktop Services.
Educational Qualification: Any UG/Graduate/PG
Shift Timing: US Shift(Rotational)
Location: Noida [NCR]
Gender: Male
About Us:
Agnosco IT Services Pvt. Ltd., one of India’s foremost IT Infrastructure Service Providers with a dedicated focus on enabling Business growth for Small and Mid-Size Enterprises. Agnosco has more than 3 years of experience setting up and supporting the IT Infrastructure of Clients in industries such as BPO, Educational Institutions, Hospitals and Clinics, Hospitality, Manufacturing, Retail, Law and Accounting, Telecom, Weather Forecasting, Agriculture, etc.
Agnosco is both an IT Setup and Support Specialist, helping enterprises set up a Brand New IT Infrastructure and supporting their existing infrastructure, thus ensuring superior Business performance.
Responsibilities:
• The candidate will be required to provide technical support for Desktop related problems.
• Installation & maintaining and attending day-to-day user's problem through In-Bound calls.
• Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
• Troubleshoot Network connectivity (LAN) issues
• Installation of desktop and hardware like CD-ROM, soundcards, etc.
• Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
• Software installations such as MS-Office, Acrobat Reader, mail client etc.
• Installation of anti-virus on desktops and remove Virus.
• Configuration of Print devices (network and local) on desktops
• Desktop Configuration - Network, mail client, internet etc.
• Co-ordinate with vendors for support

Required Skill Sets:
• Desired Skill Sets:
• MS Operating System Knowledge: Windows XP, Windows 7
• Networking: TCP/IP, DNS, DHCP, Wireless
• Antivirus Knowledge: Microsoft Security Essentials
• Applications: Microsoft Office, Adobe Acrobat Reader, Outlook
• Hardware Skills: Desktops, Printers, Switches & Routers
• Other Required Skills
• Excellent Communication Skills, No fake Accent, No Grammatical Errors
• Good Interpersonal Skills/Quick Learner/Problem Analyzing & Solving Skills

Experience:
• Minimum 2 year relevant experience in Desktop Support


Other Details:
• Transport Facilities: Available for selected locations. Candidates commuting at their own will be provided Travelling Allowances.
• Meal: Yes
• Remunerations: Salary/ Best in Industry, Huge Incentives as per performance of individual.

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ID of Recruiter

1221710 - [ Link of the Recruiter ]

Company

Agnosco IT Services Pvt Ltd

Address

56/5, Mantec Building, Sector 62, Noida

City

Noida

State

Uttar Pradesh

Country

India

Pin/Zip Code

201301

Fixed Phone

Mobile Phone

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Email

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