| Profile Detail of ID: JO13394 |
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| Moderation Date |
2009-11-22 (yyyy-mm-dd) |
| Post Date |
2009-11-22 00:00:00 (yyyy-mm-dd) |
| Job Title |
Tech Support Voice (Inbound Tech support Customer Service) |
| Job Heading |
Tech Support Voice (Inbound Tech support Customer Service) |
| Work Type |
Executive |
Industry |
Staffing and Professional services |
| Job Code |
MPFS |
Job Mode |
Permanent |
Vacancies |
50 |
| Gender M/F |
yes/yes |
Age |
18 - 65 Years |
Experience |
0 - 3 Years |
| Required Educational Qualification/s |
| Education Level |
Stream |
Subject |
| Diploma |
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| PG Diploma |
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| Bachelors |
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| Certification |
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| Skills |
Trouble Shooting of Desktops and Laptops – Level 2, |
| City |
State |
Country |
| Bangalore |
Karnataka |
India |
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| Short Description |
Profile requirement
Tech Support Voice (Inbound Tech support Customer Service)
Process: Trouble Shooting of Desktops and Laptops – Level 2 Tech Support
Eligibility criteria:
Eligibility Criteria
Band 1 UG+12 months exp / graduate with min 6 months experience
Band 2 UG+18 months / graduate with 6-12 months experience
Band 3 UG+24 months / graduate with 13+ months experience
• Bachelors Degree / Diploma Engineering. Those with a diploma in computers from a reputed training institute will be preferred.
• 6 months to 2 years experience in Voice Based Tech / Semi-Tech Process for an International Call Center.
• Advance troubleshooting skills for at least one of the following:
o Computer Desktop, including Internal Hardware
o Computer Laptop, including Internal Hardware
o One of the Operating systems from the following:
o Windows 98, Me, 2000, XP Home, XP Pro
• Basic knowledge of computers, laptops, operating systems and computer hardware.
• Speech clarity, voice clarity, good pronunciation and should not have a strong MTI (Mother Tongue Influence).
• Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills.
• Willing to work in shifts, rotating as schedule requires.
Note: The shift timings will be 24/7 in training and after training it will be a 16 – 18 hr window starting at 5:30pm IST to 9:30am next day |
| ID of Recruiter |
719280 - [ Link of the Recruiter ] |
| Address |
J P Nagr |
| City |
Bangalore |
| State |
karnataka |
| Country |
India |
| Pin / Zip Code |
560078 |
| Fixed Phone |
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| Mobile Phone |
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| For better results, put the reference as 'JO13394 - Jobconsultancy.com'. |
| Email |
m.ahmed@myriadprojects.com Free CV Upload |
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